Welcome to Creative Gali! By accessing and using our website (www.creativegali.com), you agree to abide by the following Terms and Conditions. Please read these terms carefully as they outline your rights and obligations when using our site or making a purchase.
1. General Information
Creative Gali is an online marketplace offering handcrafted items, home decor, stylish accessories, tote bags, unique gift hampers, and more. We aim to bring a touch of artistry and positivity to your life through carefully selected, quality products.
2. Pricing and Payment
- Currency: All prices are listed in Indian Rupees (INR).
- Price Changes: Creative Gali reserves the right to adjust product prices without prior notice.
- Payment: Orders can be paid through secure methods available at checkout. Payment information is processed via third-party payment providers, and Creative Gali does not store any sensitive payment details.
3. Order Acceptance and Cancellations
- Order Confirmation: Once you place an order, an order confirmation email will be sent to you. All orders are subject to acceptance and availability.
- Right to Refuse: Creative Gali reserves the right to refuse or cancel orders at our discretion, including in cases of pricing errors, stock issues, or fraudulent activity.
- Cancellations: Orders cannot be canceled once they are processed. Please reach out to our customer support if you have any concerns about your order.
4. Shipping and Delivery
- Processing Time: Orders are processed within 1-3 business days, and you will receive a tracking notification once your order is shipped.
- Delivery Timeline:
- Domestic (India): 5-7 business days
- International: 10-15 business days (may vary depending on customs processing times)
- Shipping Charges: Calculated at checkout based on the destination.
5. Return, Refunds, and Cancellations Policy
Creative Gali is committed to customer satisfaction, but due to the nature of our products, please note:
- No Returns or Replacements: Products are non-returnable and non-exchangeable once sold. We encourage careful review of your order before purchasing.
- Missing Items: If items are missing, please provide a clear, uninterrupted video of the package being unboxed. Verified claims will be processed within 5-7 working days, and refunds will be credited to the original payment method.
6. Intellectual Property
All content, designs, images, logos, and text on this website are the exclusive property of Creative Gali and are protected by copyright and trademark laws. Unauthorized use of any materials from this site is prohibited.
7. Limitation of Liability
Creative Gali is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. While we strive to provide accurate information, Creative Gali is not responsible for any errors or omissions.
8. Privacy and Cookies
We value your privacy and handle your personal information with care, as detailed in our Privacy Policy. Our website uses cookies and similar technologies to enhance your browsing experience.
9. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be handled under the jurisdiction of Indian courts.
10. Contact Us
If you have any questions or need further clarification regarding these terms, please contact us at info@creativegali.com.